Helpdesk
Bugs, account locks, rule questions - ticket with character name, what you were doing, and browser.
Updated 3 weeks ago
Helpdesk is how you reach staff. Use it for bugs, account issues, and rule questions - not for balance arguments or “when does X ship?” roadmaps.
Before you open a ticket
Softlocks (no energy, jail, hospital, Mickey stuck) usually have an in-game fix first: Getting Started. Legal / bail confusion: Legal Services and Legal System & Jail.
What to put in the ticket
Staff can’t guess your screen. Include:
- Character name
- What you were doing (page, button, exact step - not “it broke”)
- Browser (and device/OS if you know it)
Screenshots help when the UI looks wrong. Never put passwords or card numbers in a ticket.
Forum talk is fine for community noise; bugs and account stuff belong here so there’s a paper trail: Forum.