Last updated: September 15, 2026
This Refund Policy explains when Blood Money Empire ("Game", "we", "us", "our") may refund purchases of premium credits and related paid digital content. It supplements our Terms of Service. If there is a conflict on refunds, this Policy controls to the extent permitted by law.
This Policy covers purchases of premium credits and other paid digital content made through the Game's official payment channels (for example Stripe, PayPal, and mobile app store billing where offered).
It does not cover in-game currency earned through gameplay, trades between players, or unofficial / third-party purchases.
Credits and virtual items are licensed digital content. They are non-transferable except as allowed by in-game mechanics and have no real-world cash value.
Once credits are delivered to your account, the digital content has been provided.
All sales are final to the fullest extent permitted by law.
We generally do not refund purchases because you changed your mind, bought the wrong package, are dissatisfied with game balance or features, lost access due to a ban for violating our Terms, or unused credits remain on your account.
We may issue a refund at our sole discretion, or where required by law, including in cases such as:
Where a refund is granted, we may reverse or remove related credits, items, or benefits from your account.
If you are a consumer in the European Union, United Kingdom, or another region with mandatory cooling-off or withdrawal rights for digital content, those rights apply where they cannot be excluded.
For digital content delivered immediately, withdrawal rights may not apply (or may end) once delivery begins, where you have expressly consented to immediate delivery and acknowledged that you lose the right to withdraw. Completing a purchase in the Game constitutes that request and acknowledgment where applicable.
Mandatory local consumer protections still take priority over this Policy.
Purchases made through Google Play, Apple App Store, or similar platforms may also be subject to that platform's refund rules and processes.
You may need to request a refund through the platform that processed payment. We will cooperate with platform investigations where appropriate.
Platform decisions do not obligate us to restore credits if the platform refunds you; we may reverse in-game benefits associated with a refunded purchase.
Contact us via the in-game helpdesk or the email listed in our Privacy Policy.
Include:
Submit requests as soon as possible after the problem occurs. Delayed reports may limit what we can verify or reverse with payment providers.
We review eligible requests in good faith and may ask for additional information to verify the purchase and account ownership.
Approved refunds are typically returned to the original payment method. Timing depends on the payment provider or app store (often several business days).
We aim to respond to complete requests within a reasonable time; complex fraud or provider investigations may take longer.
Please contact us before filing a chargeback or payment dispute so we can try to resolve the issue.
Chargebacks or disputes may result in suspension of purchasing privileges and reversal of related in-game benefits while the matter is investigated.
Confirmed fraudulent or abusive chargebacks may lead to account action under our Terms of Service.
We may refuse refunds, reverse benefits, and take account action where we reasonably suspect fraud, abuse of the refund process, stolen payment methods, or Terms violations connected to the purchase.
We may update this Policy. Material changes will be announced in-game or on the website. Continued use of paid features after changes constitutes acceptance where permitted by law.
Support: Use the in-game helpdesk for account-specific purchase issues.
Email: hello@bloodmoneyempire.com
Related documents: Terms of Service and Privacy Policy.